Privacy Policy — HM77 Game Pakistan Player Data

Privacy at a Glance

How We Handle Your Information

These cards give you a quick overview of the most important privacy principles we follow at HM77 Game. Full details are in the policy below.

We Collect Only What's Needed

HM77 Game collects personal data only to the extent necessary to provide the platform, process PKR payments, verify your identity, and keep your account secure. We do not collect data speculatively or build marketing profiles beyond what is required to operate the service.

Your Data Is Stored Securely

All personal data held by HM77 Game is stored on secure servers with encryption at rest and in transit. Access to personal data is restricted to staff members who need it to perform their role. We apply industry-standard security measures and review them regularly to stay current with best practices.

You Control Your Own Data

Registered players on HM77 Game have the right to access the personal data we hold, request corrections, ask for deletion in certain circumstances, and object to certain types of processing. You can exercise these rights by contacting our support team directly at any time.

Payment Data Is Handled Carefully

When you deposit or withdraw via JazzCash, Easypaisa, Raast, or bank transfer, your payment details are processed through secure channels. HM77 Game does not store complete payment credentials on our own systems. Payment data is used solely to process your transactions and verify account ownership.

We Don't Sell Your Data

HM77 Game does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Where we work with third-party service providers — such as payment processors or analytics tools — those providers are bound by strict data processing agreements and may only use your data for the specific purpose we have engaged them for.

Cookies Used for Platform Function

HM77 Game uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform. We use only the cookies necessary for the platform to function and to improve your experience — we do not use third-party advertising cookies that track you across other websites.

1. About This Privacy Policy

This Privacy Policy applies to all personal data collected and processed by HM77 Game ("we", "us", "our") through the online gaming and sports betting platform available at hm77game.win ("the Platform"). It covers data collected when you visit the Platform, register an account, make a deposit or withdrawal, place bets, play games, or contact our support team.

This policy should be read alongside our Terms and Conditions, which govern the overall use of the Platform. By registering and using HM77 Game, you confirm that you have read and understood this Privacy Policy and consent to the data processing described within it.

We are committed to handling your personal data responsibly and transparently. If you have questions at any point while reading this policy, please contact us at [email protected].

2. Data We Collect

We collect personal data in three main ways: information you provide directly, information generated by your use of the Platform, and information from third parties involved in processing your payments.

2.1 Information You Provide Directly

Registration data: When you create an account, we collect your name, date of birth, email address, mobile number, and country of residence.
Identity verification documents: To comply with our internal anti-fraud and security requirements, we may ask for a copy of a government-issued ID (such as a CNIC) and proof of address.
Payment method details: When you set up a deposit or withdrawal method — including JazzCash, Easypaisa, Raast, or bank account details — we collect the information necessary to process that transaction.
Support communications: If you contact our support team, we retain records of those communications for quality assurance and account management purposes.
Responsible gaming settings: If you set deposit limits, session reminders, or request self-exclusion, that information is stored as part of your account profile.

2.2 Information Generated by Platform Use

Gaming and betting activity: Records of games played, bets placed, results, and account balance history.
Transaction history: A full log of deposits, withdrawals, bonus credits, and adjustments to your account balance.
Device and connection data: IP address, device type, operating system, browser type, and general location data derived from your IP. This is used for security monitoring and fraud prevention.
Session data: Login timestamps, session duration, and in-platform navigation patterns used to improve the Platform and detect unusual account activity.

2.3 Information From Third Parties

Payment processors: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, or bank transfer, those providers may share transaction confirmation data with us to reconcile your account.
Identity verification services: Where we use a third-party service to assist with identity document verification, that provider may share the result of the verification check with us.

Data Minimisation — HM77 Game only collects the personal data that is genuinely necessary for providing the Platform and keeping your account secure. We do not collect sensitive personal data such as religious beliefs, political opinions , health information, or biometric data unless you specifically provide this as part of an identity document submitted for verification purposes.

3. How We Use Your Data

HM77 Game uses your personal data only for the purposes described below. We do not use your data for purposes that are incompatible with the reason it was originally collected.

Purpose	Data Used	Why We Need It
Account creation & management	Name, DOB, email, mobile number	To create and maintain your player account on the Platform
Identity verification	CNIC or other ID, proof of address	To verify your identity before processing withdrawals and to prevent fraud
Payment processing	JazzCash / Easypaisa / Raast / bank details	To process deposits and withdrawals in PKR accurately and securely
Platform security & fraud prevention	IP address, device data, session logs	To detect unauthorised access, duplicate accounts, and fraudulent activity
Customer support	Account data, support correspondence	To respond to your queries and resolve account issues
Platform improvement	Navigation data, session behaviour	To understand how players use the Platform and improve the experience
Responsible gaming	Gaming activity, limits, self-exclusion status	To enforce deposit limits, session reminders, and self-exclusion requests
Promotions & bonuses	Account activity, bonus history	To manage eligibility for bonuses and detect bonus abuse

We will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without giving you an opportunity to request human review of that decision.

4. Payment Data

All financial transactions on HM77 Game are processed in PKR. We support JazzCash, Easypaisa, Raast, and standard bank transfer as deposit and withdrawal methods. Here is how we handle payment data for each:

JazzCash & Easypaisa: We collect the mobile wallet number associated with your account for the purpose of processing transactions. We do not store your wallet PIN or any authentication credentials. Transaction confirmations are received from the respective payment providers to reconcile your account balance.
Raast & Bank Transfer: We collect the bank account number and account title necessary to send withdrawal funds. This data is used solely for payment processing and is not shared with third parties beyond the payment processor involved in completing the transfer.
Payment method ownership: To comply with our one-account, one-payment-method policy, we retain records confirming that your registered payment method is in your own name. This is a security and anti-fraud requirement, not a commercial data use.

PKR Transactions Only — HM77 Game processes all deposits and withdrawals in Pakistani Rupees. No currency conversion occurs and no foreign payment processors are used. Your PKR payment data stays within the local payment ecosystem.

5. Cookies and Tracking Technologies

HM77 Game uses cookies and similar browser-based storage technologies to operate the Platform effectively. A cookie is a small text file placed on your device when you visit a website. We use the following types:

Essential cookies: These are required for the Platform to function. They keep you logged in during a session, maintain your game state, and remember your language and currency preferences. The Platform cannot work properly without these cookies. You cannot opt out of essential cookies while using the Platform.
Analytics cookies: We use first-party analytics to understand how players navigate the Platform — which pages are visited most, how long sessions last, and where players drop off. This data is anonymised and aggregated. It helps us prioritise improvements to the Platform experience.
Security cookies: Used to detect and prevent fraud, automated bot activity, and unusual login patterns. These cookies support the integrity of the Platform and the safety of your account.

We do not use third-party advertising cookies, retargeting pixels, or any tracking technologies that follow you to other websites after you leave the Platform. Your browsing activity outside of hm77game.win is not tracked by us.

Most modern browsers allow you to manage cookie preferences through browser settings. Blocking essential cookies may prevent the Platform from functioning correctly. For detailed guidance on managing cookies in your browser, consult your browser's help documentation.

6. Sharing Your Personal Data

HM77 Game does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

Payment processors: JazzCash, Easypaisa, Raast, and bank transfer providers receive the payment details necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for data handling on their own platforms.
Identity verification services: If a third-party identity verification tool is used to process your document check, that provider receives only the data necessary to complete the check and returns a result to us. They are bound by data processing agreements that prohibit secondary use of your data.
Internal analytics and platform tools: We may use third-party software tools to help run the Platform — such as server infrastructure providers or analytics platforms. These providers act as data processors on our behalf and are contractually prohibited from using your data for their own purposes.
Legal requirements: If required to do so by a valid legal process, court order, or applicable regulation, we may disclose personal data to relevant authorities. We will only disclose the minimum data required and will notify you where legally permissible.
Business transfers: In the event of a merger, acquisition, or transfer of the Platform business, personal data held by HM77 Game may be transferred to the acquiring entity. You would be notified of any such transfer and the privacy practices of the new entity before the transfer takes effect.

No Data Sales — Ever — HM77 Game will never sell your personal data to advertising networks, data brokers, or any third party for commercial gain. Your data belongs to you, and we treat it that way.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, as required to meet our security, fraud prevention, and internal audit obligations. Specific retention periods are as follows:

Account data: Retained for the duration of your account and for a period after account closure to handle any outstanding queries, disputes, or payment reconciliation matters.
Transaction records: Deposit, withdrawal, and betting records are retained for a minimum of five years from the date of each transaction for internal financial audit and anti-fraud purposes.
Identity verification documents: Retained for as long as your account is active and for a period after closure, consistent with our internal verification and fraud prevention obligations.
Support correspondence: Retained for up to two years from the date of the most recent communication, unless the query relates to a dispute that requires longer retention.
Session and technical logs: Typically retained for up to 12 months for security monitoring purposes, after which they are deleted or fully anonymised.

When data is no longer required for any legitimate purpose, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8. Data Security

Protecting your personal data from unauthorised access, loss, or misuse is a core responsibility we take seriously. HM77 Game applies the following security measures:

Encryption in transit: All data transmitted between your browser and the Platform is encrypted using TLS (Transport Layer Security). You will see "https" in your browser address bar when connected to the Platform.
Encryption at rest: Sensitive data — including identity documents and payment details — is encrypted in storage.
Access controls: Access to personal data is restricted to staff members whose roles require it. Access is role-based and audited regularly.
Fraud detection systems: Automated monitoring systems flag unusual account activity, login attempts from new devices or locations, and patterns consistent with account compromise or fraudulent use.
Regular security reviews: Our security practices are reviewed periodically to ensure they remain appropriate for the risks the Platform faces.

Despite these measures, no system is completely immune to security risks. If you suspect your account has been compromised, change your password immediately and contact our support team at [email protected]. Do not share your account credentials with anyone — HM77 Game staff will never ask for your full password.

9. Your Data Rights

As a registered player on HM77 Game, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a clear description of your request.

Right of Access

You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format within a reasonable timeframe.

Right of Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For account name and date of birth changes, supporting documentation may be required.

Right of Erasure

In certain circumstances, you can request that we delete your personal data. This right is subject to limitations — for example, we may be required to retain certain records for fraud prevention or financial audit purposes even after account closure.

Right to Object

You can object to certain types of data processing, particularly where we are relying on legitimate interest as the basis for processing. We will consider your objection and respond accordingly.

Right to Portability

Where technically feasible, you can request a copy of the personal data you have provided to us in a structured, machine-readable format, allowing you to move it to another service provider.

Right to Restrict Processing

In certain situations, you can request that we limit how we use your data while a dispute or query about that data is being resolved.

We will respond to all data rights requests within a reasonable timeframe. If your request is complex or you have submitted multiple requests, we may need additional time and will keep you informed of progress.

10. Children's Privacy

HM77 Game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. The Platform is not directed at minors and we take reasonable steps — including age declaration at registration and identity verification checks — to prevent minors from accessing the service.

If you believe that a minor has provided personal data to HM77 Game or is using the Platform, please contact us immediately at [email protected]. We will investigate the matter promptly, close any account identified as belonging to a minor, and delete or restrict the associated personal data in accordance with this policy.

Adults who are responsible for children should ensure that appropriate parental controls are in place on shared devices to prevent minors from accessing online gaming platforms. Visit our Responsible Gaming page for practical guidance on account and device security.

18+ Only — Creating an HM77 Game account on behalf of a minor, or knowingly allowing a minor to use your account, is a direct breach of our Terms and Conditions and will result in immediate account closure.

11. Changes to This Privacy Policy

HM77 Game may update this Privacy Policy from time to time to reflect changes in the Platform, our data practices, or applicable standards. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For material changes — those that significantly affect how we collect, use, or share your personal data — we will notify registered players via the email address associated with their account or through an in-platform notification before the changes take effect.

We recommend bookmarking this page and reviewing the policy periodically, particularly if you are making a large deposit, claiming a new bonus, or accessing the Platform from a new device. Continued use of the Platform after any updates have been published constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your data rights, please get in touch with our support team. We are happy to help.

Privacy & Data Enquiries: [email protected]
Response Time: We aim to respond to all privacy-related enquiries within 2 business days. Complex data access or deletion requests may take longer — we will keep you updated on progress. General Questions: For non-privacy questions, visit our FAQ page or contact support via the same email address.

When contacting us about a data matter, please include your registered email address and a clear description of your request so we can locate your account and respond accurately. Do not include your full password or payment details in any email to us.

Join HM77 Game Today

Play Safely on Pakistan's Own Gaming Platform

Your privacy is protected from the moment you register. Create a free account, deposit in PKR, and enjoy slots, cricket betting, PSL markets, and bingo — all in one place, with your data handled responsibly.

Create Free Account Login

Slot Games Betting Bingo Terms & Conditions Responsible Gaming

18+ only. Please play responsibly. Never wager more than you can comfortably afford to lose.

Privacy Policy — HM77 Game Pakistan Platform